Selected Work
SOP-driven LLM automation
Human-reviewed automation for complex quota-safety triage.
Built an LLM agent with reusable tools that applies a complex quota-safety decision tree while keeping engineers in the review loop.
Highlights
- Reduced manual triage by approximately 80% across 10-20 weekly requests.
- Encoded an SOP-driven decision tree through reusable agent tools.
- Retained human review for quota-safety decisions.
Scope
The agent applies a complex quota-safety decision tree to recurring operational requests. Reusable tools give the workflow structured actions instead of relying on unconstrained text generation.
The system handles 10-20 weekly requests and reduced manual triage by approximately 80% while preserving human review.
Why it matters
The workflow turns a detailed operating procedure into inspectable automation without removing engineers from safety-sensitive decisions.
It demonstrates how LLM agents, tool calling, and explicit review boundaries can reduce repetitive work in production operations.
Next step
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